Iris® - Video Technology

Iris® – Video Technology

  • Face-to-face Customer Support via self-service TVMs
  • Interactive journey planning and fares advice
  • User-friendly to encourage optimum usage
  • Available on all Parkeon TVMs

Description

Iris® - Video Technology

Video communication for unattended Ticket Vending Machines (TVMs).

Iris® – Video Technology provides TOCs with complete flexibility in delivering customer service and support via their Parkeon TVM network, offering:

  • Improved customer help and advice through video-linked technology on unattended TVMs
  • Complete flexibility with new installation or retrofit on any Parkeon self-service TVM
  • High quality video and audio feed to the train operator’s specialist call centre via integrated communications services
  • Automated call routing to available call centre operators in any location
  • Better journey planning and customer experience for self-service channels

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