The most comprehensive service and support network in the UK:

Parkeon Services has over 35 years’ experience in supplying contracted services to the transport industry, with an established and dedicated technical team of over 80 staff.

As the UK market leaders, we believe that the professional support provided by our experienced team is essential to maximising overall product availability, thus capitalizing on your initial investment.

Services offered:

  • Help Desk & Web-Based Call Management System
  • Timed response and resolution
  • Tailored SLA’s to suit individual customers
  • Scheduled maintenance services
  • “Pay as you Go” non-contracted services
  • Preventative maintenance
  • Regular review meetings
  • Management information

Support to the UK market is provided by our team of qualified technicians from our support centres in Poole, Croydon, Bristol, Manchester and Edinburgh. Support for our global customers is provided either by a network of local partners or via Parkeon’s dedicated Export Team with offices in the USA and Australia.

Only spares which meet Parkeon’s approved specification are utilised by our technicians with component level repairs completed at our in-house repair centre to the highest standard.

All of Parkeon’s services are accredited to:

ISO14001 ISO18001ISO9001

If you would like further information on the services offered please feel free to contact us via:

Telephone: +44 (0)2084 041234

Email: supportcentre@croydon.parkeon.com

 

Customer Service Desk

The Customer Service Desk is Parkeon’s technical support hub, providing fully traceable Incident Management and Request Fulfilment services for customers.

We assign a unique reference number to every request we receive, in line with ITIL best practice and our commitment to exceed customer expectation wherever possible.

The Customer Service Desk team utilise the following methods for fault investigation and resolution:

  • Remote access tools
  • Support and guidance by telephone

 

Hours of Operation

Parkeon provides international support 7 days a week, 0700hrs – 1900hrs GMT, except Christmas Day (contract dependent) and can be contacted via: